We are concerned about your complete satisfaction with our products and services. The following information will describe our Refund Policy.
General Returns Policy
Unless otherwise stated below, you can return items within 30 days of the ship date. Items should be returned in their original product packaging. All returns require an RMA (Return Merchandise Authorization) number. Your return does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA).
All items must be in original packaging. All accessories in the original shipment must be included. (i.e. manuals, warranties, security seals, etc.).
Returned items are shipped back to us at your expense. A 15% restocking fee will be applied.
Returns Due To Our Error
You will need to notify us within 45 days of receipt of your order of any error that may have occurred during the packaging and shipping of your order. Davis Safety will either pick up the product if delivered locally, or will pay for the cost to ship the item back to us.
Defective products can only be returned in exchange for the exact same product, or, the purchase price will be refunded back to your original payment method. Defective products may only be returned within 30 days from the ship date.
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your refund will be issued or your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.